Privacy Policy

DIGITAL HEARTS Co., Ltd. (hereinafter referred to as the “Company”) recognizes the protection and management of information in a society with advanced information and telecommunication as one of its responsibilities to society, and it regards the protection of personal information as one of the top priorities in its corporate activities. In addition, in order to ensure the implementation of this policy, the Company has formulated the following Privacy Policy, and executives and employees will strive to appropriately handle and manage personal information in accordance with this policy.

1. Acquisition, Use and Provision of Personal Information in an Appropriate Manner

The Company shall identify the Purpose of Use within the scope necessary for its business operation and shall acquire, use and provide personal information in an appropriate manner. The obtained personal information shall be used only within the scope of the purpose of use and measures shall be taken to prevent use for other purposes.

2. Compliance with relevant laws and guidelines

The Company shall comply with the laws and regulations concerning the handling of personal information and the guidelines and other standards established by the State with regard to the personal information handled by the Company.

3. Matters concerning safety management measures

The Company will take reasonable safety measures and take corrective measures against risks such as leakage, loss, or damage of personal information.

4. Response to inquiries and complaints

The Company will respond without delay to requests for disclosure, correction, deletion, suspension of use, and complaints and inquiries of personal information in its possession.

5. Continual improvement of the personal information protection management system

We will continue to review and improve our personal information protection management system.

6. Revisions to the policy on the personal information protection

The Company may revise the contents of this Policy as necessary in order to protect personal information and to comply with revisions to laws and regulations. In this case, the revised policy will be applied from the date of publication of the revised version.

Established: July 1, 2006
Date of final revision: April 1, 2021

DIGITAL HEARTS Co., Ltd.
President Yasumasa Ninomiya

Handling of personal information

1. Purpose of use of personal information

Personal information obtained by the Company shall be used for the following purposes:
When obtaining personal information, if the purpose of use is specified separately to the individual, such personal information shall be used for the purpose specified at the time of acquisition.

Executives, employees, and freelances of business partners (customer or client, partners, etc.) ・For the purpose of guiding and providing services and related information
・For business communication, business negotiations, discussions, and other related procedures
・For the conclusion and execution of contracts
・For the management of information on business partners and business transactions
・In response to inquiries
・For provide to a third party
Information on applicants for job offers ・For the purpose of providing or communicating information of employment and others to applicants
・For the implementation and management of recruitment services
Information of executives and employees of the Company ・For business communication and management of facilities and equipment
・For personnel management
・For labor management
・For determining and paying wages, bonuses and other remuneration, tax processing, and social insurance-related procedures
・For the provision of welfare
・For health and safety, health care, and disease prevention
・For the purpose of responding to labor-related laws and regulations concerning retirees and other necessary communications
・For provide to a third party(To clients who dispatch staff, etc.)
Information obtained from customer or client in connection with the provision of the service ・For the provision of services
Information obtained by receiving inquiries ・For responding to inquiries, checking and recording them
・For non-personally identifiable forms of statistical material
Information obtained in connection with a request for disclosure, etc. ・For investigation to the extent necessary for a request for disclosure and identification of the person in question, and response to the request
Information on participants in seminars organized by the Company ・To be used within the scope necessary for the operation of various seminars
・To use to the extent necessary to introduce our company’s services, make proposals, and announce the holding of various seminars and other events.
Information on participants in educational programs sponsored by the Company ・To be used within the scope necessary for the operation of various programs
・To use to the extent necessary to introduce our company’s services, make proposals, and provide information on various programs, etc.

2. Purpose of use of the Retained Personal information

Retained Personal information (Personal Information Subject to Disclosure) handled by the Company* shall be used for the same purpose as described in the above ” Purpose of use of personal information”

3. Entrustment of Handling of Personal information

The Company may entrust the handling of personal information in whole or in part within the scope of the purpose of use. In the event of consignment, we will appropriately supervise the consignee by concluding an agreement with the consignee regarding the handling of personal information.

4. Provision of Personal information to Third Parties

The Company shall not provide personal information to any third party without obtaining the prior consent of such third party except in accordance with laws and regulations.

5. Joint Use of Personal information

(1) Shared Use of Information of the Company’s Employees
In order for the Company’s group companies to cooperate and provide comprehensive services, the Company will share the information of the Company’s employees within the scope of the purpose of use at the time of acquisition as follows.

Items of personal information to be used jointly Information such as the name, gender, skills, and work history of the Company’s employees
Provided, however, that the individual number and special care-required personal information shall be excluded.
Scope of joint users ・DIGITAL HEARTS HOLDINGS Co., Ltd.
・DIGITAL HEARTS Co., Ltd.
・LOGIGEAR JAPAN CORPORATION
・ANET Corporation
・Aetas Inc.
・FLAME Hearts Co., Ltd.
・DIGITAL HEARTS NETWORKS Co., Ltd.
・DIGITAL HEARTS PLUS Co., Ltd.
Purpose of Use by Jointly Used Persons ・For group personnel and labor management (including temporary transfer, transfer, etc.)
・For the purpose of proposing, guiding and performing transactions to customer or client (including communication and coordination between persons in charge)
The name of the person or the company, who is responsible for the management of the personal information to be used jointly. DIGITAL HEARTS Co., Ltd.
Method of obtaining In writing or electronic data

(2) Joint use of information by executives and employees of business partners
In order to comprehensively provide services that utilize the expertise of Group companies, the Company will jointly use the information of executives and employees of business partners within the scope of the purpose of use at the time of acquisition as follows.

Items of personal information to be used jointly Information such as the names of executives, employees, and freelances of business partners, the names of the organizations to which they belong, department names, locations, titles, e-mail addresses, telephone numbers, fax numbers, transaction histories, etc.
Scope of joint users ・DIGITAL HEARTS HOLDINGS Co., Ltd.
・DIGITAL HEARTS Co., Ltd.
・LOGIGEAR JAPAN CORPORATION
・ANET Corporation
・Aetas Inc.
・FLAME Hearts Co., Ltd. Co., Ltd.
・DIGITAL HEARTS NETWORKS Co., Ltd.
・DIGITAL HEARTS PLUS Co., Ltd.
Purpose of Use by Jointly Used Persons ・For the purpose of proposing, guiding and performing transactions to customer or client (including communication and coordination between persons in charge)
The name of the person or the company, who is responsible for the management of the personal information to be used jointly. DIGITAL HEARTS Co., Ltd.
Method of obtaining In writing or electronic data

6. About Cookies

We use cookies on our website.
Cookies are information sent from a website to a customer’s browser and stored in the customer’s terminal. The cookie itself does not contain any information that identifies the individual, such as the customer’s name, address, telephone number, or e-mail address. In addition, cookies do not have any adverse effect on the terminal used by the customer.

You can also disable cookies by changing the settings of your browser; please refer to the “Help” menu of your browser for details on how to set cookies. Please note that if you choose to disable all cookies, you may not be able to use services that require authentication, or you may be restricted from using various services on the Internet.

<Purpose of use of cookies>
・To improve our services

7. Voluntary Provision of Personal Information

It is a voluntary choice for each individual as to whether to provide their personal information or not, but in cases where you choose not to provide your personal information, the outcome may not be one that fully meets your expectations (for example, we may not be able to respond to your request).

8. Procedures for Responding to Requests, etc. for Disclosure, etc. of Retained Personal information

Individuals may request disclosure of retained personal information*. The Company accepts requests for disclosure of retained personal information as follows.

※Requests for Disclosure shall mean requests for notification of the Purpose of Use of Retained Personal information or requests for disclosure of Retained Personal information, correction, addition, or deletion of the contents, suspension of use, deletion, or suspension of provision to a third party.

(1) How to entry and contact
Please attach the necessary documents to the prescribed application form and send it by mail to the “Contact for Personal Information” below.
※When sending by mail, please send it by registered mail or other mail that can confirm the delivery record.
※We would appreciate it if you could write down in red on the envelope, “Content: The application form for personal information disclosure.”
※Please note that we will not accept requests for direct visits to the office of the Company.

(2) Documents to be Submitted, etc.
(ⅰ) Application for Disclosure of Personal Information
(ⅱ) Documents verifying that the applicant is the principal or proxy
(ⅲ) Postage stamps equivalent to the commission

(3) Documents to verify that the person who makes the Request for Disclosure, etc. is the principal or agent
(a) Cases of Request for Disclosure, etc. by Principal
 A copy of the following identification documents shall be submitted.
 ①Identification documents sufficient for one of the following
  A copy of the identification document with a facial photograph issued by a government agency, such as a driver’s license, passport, residence card, or individual number card (face containing the individual number is not required).
 ②Identification documents required for two different froms among the following
  A copy of the identification documents without a facial photograph issued by a government agency, such as a health insurance card, pension record, etc.
(b) Cases of Request for Disclosure, etc. by Agent
 If the person making the Disclosure Request, etc. is a legal representative of the person, such as a minor, or a voluntary representative designated by the person, the following documents shall be submitted.
 ①Documents confirming the right of representation
 (i)Case of a legal representative
  ・In the case of a minor: A copy of the person’s family register or a copy of the insurance card with dependents listed.
  ・In the case of an adult ward: matters to be certified as prescribed in Article 10 of the Act on Registration of Guardianship, etc.
 (ii)Case of a voluntary agent
  ・A letter of attorney and a certificate of registration of the applicant’s seal impression.
 ②Documents for Identification of Agent
  A copy of the identification documents listed in (a) above shall be submitted with respect to the agent.

(4) Fees, etc. for Requests for Disclosure, etc.
 The following “Fees, etc. for Requests for Disclosure, etc.” shall apply.
 ※Please enclose a postage stamp for the amount equivalent to the fee in the submitted document.
 ※If there is a shortage of fees, etc., or if the fees, etc., are not enclosed, we will inform you of this. Please note that if payment is not made within the prescribed period, it will be treated as if no request for disclosure has been made.
 ※Please note that even if we are unable to respond to your request for disclosure, we will not refund any fees.



【Person responsible for the management of personal information】
Head of Management Division: Toshiyuki Takahashi

【Contact for Personal Information】
DIGITAL HEARTS Co., Ltd.
Privacy Mark Office
〒163-1441 20-2, Nishi-Shinjuku 3-chome, Shinjuku-ku, Tokyo
Tokyo Opera City Building 41F
e-mail: pmark@digitalhearts.com

【Name of the “Authorized Personal Information Protection Organization” to which the Company belongs and contact for complaints】
Japan Information Processing Development Corporation(JIPDEC)
PrivacyMark Promotion Center
Roppongi First Building 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Tel:+81-120-700-779

【Fees for requests for disclosure, etc.】
Fee of ¥1000 (including tax) per one request



This Privacy Policy is written in Japanese and translated into English. The Japanese version is the original, and the English version is for reference only. In the event of any conflict between these two language versions, the Japanese version shall prevail.